Question 1

What is a digital worker (RPA)?

Accepted Answer

A digital robot (RPA) is a software-based employee that performs routine tasks just like a human. It can open applications, interact with websites, enter data, generate documents, send emails, exchange messages, and work with business systems. Unlike people, a digital worker operates 24/7, never gets tired, and performs tasks consistently according to predefined rules.

Question 2

What business processes can be automated using digital robots?

Accepted Answer

Digital workers can automate a wide range of repetitive business processes, including:Generating invoices and contractsProcessing customer requestsData entry and validationReport generationWorking with CRM, ERP, BAS, and accounting systemsEmail processingInteracting with web portalsBooking confirmations, document preparation, and many other routine business tasksSpecific business processes where there is routine data processing work.

Question 3

Do we need to modify our existing software or CRM?

Accepted Answer

No. One of the main advantages of RPA is that digital workers interact with your existing applications in the same way as a human employee. In most cases, there is no need to modify your CRM, ERP, BAS, accounting software, or other business systems, allowing automation to be implemented quickly with minimal risk.Sometimes, for security reasons, separate API services are created to interact with robots.

Question 4

How secure are digital robots?

Accepted Answer

Security is one of our highest priorities. Digital robots only access the systems and data they are authorized to use. We implement secure authentication, role-based access control, activity logging, and protected configuration management. To build our digital robots, we use OpenClaw, an open-source automation platform that supports on-premises deployment, giving organizations full control over their data and infrastructure.

Question 5

Can digital robots operate 24/7?

Accepted Answer

Yes. Digital robots can run 24 hours a day, 7 days a week, without breaks, weekends, or vacations. They can be scheduled to run at specific times, triggered by business events, or started on demand, ensuring uninterrupted execution of your business processes.

Question 6

How long does it take to implement a digital robot?

Accepted Answer

The implementation time depends on the complexity of the process. Simple automation projects can often be completed within a few days, while more complex solutions involving multiple systems may require several weeks. Before development begins, we analyze your business processes and provide a realistic implementation timeline.

Question 7

What software does DiliRobot use to create digital robots?

Accepted Answer

We use OpenClaw - a fully open software, modern open platform for creating AI agents and digital robots. It supports integration with a large number of corporate systems, various artificial intelligence models and communication channels, and can also run on the customer's infrastructure, which provides high flexibility, control and scalability of solutions.

Question 8

Will digital robots replace employees?

Accepted Answer

The goal of digital robots is not to replace people, but to eliminate repetitive and time-consuming tasks. By automating routine work, employees can focus on higher-value activities that require expertise, creativity, communication, and decision-making.As a result, the company increases productivity, improves the quality of work, and reduces operating costs, and as a result, increases its profit.

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