Confirmation of reservations at a travel agency

Challenge

The travel agency works with dozens of tour operators. Most of them do not provide software APIs for receiving information about the status of tour reservations. Information about the status of the reservation is received by email. Employees had to manually mark the status of reservations in CRM for correct accounting and payment by the accountant.

Solution

A skill has been created for a digital robot that reads emails from tour operators. A special API has been created in CRM to confirm reservations. Now the robot automatically changes the status of reservations, working 24/7

Result

Reduced working time spent on confirming tours in CRM by 5 times

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